Accessibility evidence
Request specific measurements and current photographs of the route you will use. Marketing images cannot certify an accessible stay.
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Billing for partial months
A monthly headline does not establish a daily pro-rata rate. Ask how early departures, extensions and unused services are handled.
Monthly package adjustments
Changing a task or frequency should create an updated written scope, not an ambiguous verbal addition to the bill.
Night-time support boundaries
An ordinary lodging contact may not provide overnight personal care. Establish exactly who is available and for what tasks.
Food preferences and clinical diets
A kitchen can discuss ingredients and delivery times. It cannot independently prescribe a medical diet or guarantee suitability for every treatment.
Care equipment enquiries
Equipment supply requires a specific product, supplier and suitability check. A photograph is not proof that an item is available or appropriate.
Ordinary appointment transport
A car booking should identify pickup and return arrangements. It must not be described as an ambulance or clinical escort unless separately provided and verifie
Companion accommodation
Supporting relatives need confirmed occupancy and beds, not just permission to visit during the day.
Laundry and linen arrangements
A workable linen plan covers collection, replacement and charges. Any special handling needs should be assessed before acceptance.
Housekeeping frequency
Cleaning expectations should name the rooms, tasks and schedule. Daily presence does not automatically include laundry or deep cleaning.
A daily assistance timetable
A timetable helps distinguish a short scheduled visit from round-the-clock support. Ask how missed visits and extra time are managed.
Oncology patient family stays
Treatment schedules and practical needs vary. Discuss a quiet lodging routine and transport changes without treating accommodation as a clinical environment.