A complete restaurant order
Review the cart before submitting so quantities, contact and fulfilment match the intended meal.
Tag
food
27 articles
Reporting a meal issue
A concise description linked to the order is more useful than unrelated messages. Never send banking passwords.
Order history and receipts
An order reference connects items, payment and support. Keep the issued invoice or receipt for later questions.
Razorpay checkout
Use the website's hosted payment flow and return to the order confirmation to check the server-verified result.
Paying by bank transfer
Use the confirmed payment instructions and exact payable. Staff verification is separate from your transfer declaration.
Meal packaging preferences
Packing requirements can affect materials and timing. Ask before preparation rather than assuming all requests are possible.
Replacement requests
Describe what arrived and which line was affected so staff can review the appropriate remedy.
Cancelling one order line
A partial cancellation should identify the exact item and quantity, not cancel the whole meal accidentally.
Changing an unprepared item
An amendment request must be reviewed against kitchen progress and payment state.
Preparation estimates
Estimated readiness is not a guaranteed delivery deadline. Review staff updates on the actual order.
Delivery address details
A complete address and reachable contact help avoid missed handovers. Keep personal details in the order form.
Pickup order handover
A pickup order needs a clear collection point and reference. Staff estimates may change with kitchen load.